You can book online via our website or contact us by phone to arrange a ride.
Questions
Welcome to our FAQ section! Here you will find answers to the most frequently asked questions from our customers. We have compiled the most important information for you to help you organize your airport transfer. However, if you have any further questions or something is not clear, please do not hesitate to contact us by phone or email. Our customer service team is always at your disposal to clarify your concerns.
Please check your spam folder, as our emails may occasionally end up there. If you still can’t find it, contact us and we’ll resend the confirmation.
No worries – we track all flights and adjust pickup times accordingly. Your driver will wait for you after landing. It’s very important to provide the correct flight number when booking.
Our driver will arrive at the specified address and call you upon arrival. Please make sure to provide a valid phone number when booking.
Drivers usually arrive a few minutes earlier to ensure on-time arrivals. If you’re being picked up from a hotel, please include the hotel name and your room number.
There are two options:
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Standard: The driver will contact you after landing and arrange a meeting point (Pick-up Point).
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Meet & Greet (extra €6): The driver will wait for you in the arrivals hall with a name sign.
It’s a designated meeting area near the arrivals exit where your driver will wait. You’ll be informed about the location by phone after landing.
The driver will greet you in the arrivals hall with a name sign. This service costs €6 and can be selected during the booking process.
The driver will wait up to 60 minutes after your flight lands. If you experience delays (e.g. at baggage claim), please call us so we can notify the driver.
Yes, changes can be made if you contact us at least:
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1 hour in advance (for rides between 6:00 AM and 10:00 PM)
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8 hours in advance (for rides between 10:00 PM and 6:00 AM)
Have Questions?
✈️ No Worries About Flight Delays
Our airport taxi service in Vienna automatically adjusts to your flight schedule.
We continuously monitor your flight status and are prepared for any delays – at no extra cost to you.
Please make sure to provide your correct flight number when booking so we can plan accordingly.
➤Current arrivals and departures in Vienna from the last hour and the next 24 hours.
Customer satisfaction is our top priority
We guarantee reliable and punctual pick-ups.
Our experienced and dependable drivers make sure you arrive at the airport safely and on time.
Your satisfaction is our highest priority – we want you to feel comfortable and well taken care of throughout the entire journey.
Our drivers know Vienna and the surrounding areas like the back of their hand.
They always choose the fastest and most convenient routes to the airport, ensuring a smooth and efficient ride.
We also offer airport transfers to and from Bratislava.
Our goal is to provide every customer with the best possible service.
You can count on us for your airport transfer – we’ll make sure you start your journey stress-free and right on time.
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